My first session on Wednesday was about Social Customer Relationship Management (CRM), which I was looking forward to and it didn’t let me down, it was very interesting and highlighted a set of case...

My second session on Wednesday was more about the future, which is the kind of session i like as it gets my brain thinking and buzzing around with ideas and opportunities. The Session was called 20:20...

At the kickoff sesion of this morning’s IBM Industry Summit, IBM senior vice president of sales, marketing and strategy, Ginny Rometty, articulated a vision for organizations around the globe on how...

We get a bit surprised at times to the continued resistance to SaaS platforms and in particular, social technologies in the enterprise. It's a bit ironic as the richest, organic development is undoub...

SYS-CON Media (press release) (blog)Are IT vendors missing the point of cloud?CNET (blog)There were two conferences in the San Francisco Bay Area last week with content targeted at cloud-computing con...

I’m always fascinated to learn about the innovation and value our customers drive with Informatica products. Last week at Informatica World, I met with Tim Leonard, CTO at U.S. Xpress Enterprises. T...

Dan Rayburn’s blg post about the Akamai/Netflix relationship seems to have set off something of a firestorm, and I’ve been deluged by inquiries from Gartner Invest clients about it. I do not want...

Image by Anua22a via Flickr KnowledgeTree, a provider of cloud-based document management solutions based in Raleigh, North Carolina, today announced that customers on their enterprise payment p...

Microsoft Lync Server 2010 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. For...

Ask.com, a well-known innovator but distant runner in the search race, has decided to give up algorithmic web search, according to a report today from Brad Stone and Brett Pulley in Bloomberg. The ne...

Holy no break between sessions, Batman. If I didn’t know better, I’d think Brett Tabke hates me. Luckily, I know he adores me. Just like the rest of the search industry, right? What? LEAVE ME ALO...

So the Distilled Pro SEO Seminar 2010 is done and dusted; and we’ve just about recovered here We’ve had some fabulous feedback from our attendees, but whether you made it along or not, hopefull...

Last week I was on a panel about “Social Media for the B2B Marketer” at the top-rated MarketingSherpa B2B Summit, moderated by Sergio Balegno, Director of Research, MarketingSherpa, MECLABS. My co...

Living in the Silicon Valley there are always events to attend. It’s not unusual to spend a day or two a month at a developer’s conference, networking event or a social media mar...

Pragmatic Marketing is running our 11th annual “state-of-the-profession” survey for product management and marketing professionals. Completing the survey only takes a few minutes, and you’ll ge...

Here is a transcript for all the Twitter activity for #sm20 hashtag for the first day of the conference. All re-tweets have been filtered out. The web tool used to capture and create this report is Tw...

I referred last week to the project I started where I asked several vendors for their impressions on Social Business.  This is the first delivery of that project, and we are kicking it off with Oracl...

mediafuturist: Participate or be participated

For months that Adobe is asking users for feedback on possible tools and features of Photoshop is a port on the iPad or other mobile device. Now the company seems to have taken the first steps in thi...

MIT’s Andrew McAfee, one of the world’s leading advocates of Enterprise 2.0, says he has started to notice a “sea change” in enterprise and CIO thinking about the Enterprise 2...