But in my opinion, Mr. B's story isn't an indictment of Google. There are a number of lessons and truths for merchants in the story. Here are several. The customer isn't always right I hate that phr...

It's the time of the year when all the pundits put out predictions for 2011, and cloud computing will surely remain an interesting space to watch. Certainly, mobile computing will continue to expand,...

The various reasons companies block employee access to social media can be summed up in one word: fear. Among the many things that make employers afraid, from lost productivity to network infections,...

In my two previous blog posts, I’ve discussed the first two of three key phases in a startup life cycle: finding a product/market fit, then determining a repeatable and scalable sales model. Once y...

Marketers can learn much from storytellers. Over the past several of years, I’ve been studying storytelling and encouraging marketers to adopt the mindset of storytellers. One essen...

BusinessWeek has a very good article about Research In Motion's domination of the corporate world with Blackberry versus the iPhone, but in the guts of the report is an example of how masterful Steve...

Commented on Infographic: Is Information Overload Over-Hyped? Sami, Thanks for your comment. Although the human population will tap out at the figures you suggest, this figure represents mobile devic...

The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of soc...

Now that I am back from the Gartner ADI Summit in Los Angeles, I thought it was time to post some musings on the questions which came up during my presentation sessions and face-to-face meetings with...

Sébastien Pierre is the Founder of FFunction, a Montréal-based data visualization company. His company created an infographic titled: "What is Data Visualization?" We asked Pierre for an explanati...

Have you ever dealt with a mid- to large-sized organization and come away from the interaction wondering how an organization of this size could seem so disorganized and chaotic in their dealings with...

Sébastien Pierre is the Founder of FFunction, a Montréal-based data visualization company. His company created an infographic titled: "What is Data Visualization?" We asked Pierre for an explanati...

Different phases of a startup’s lifecycle require different approaches to spending. In my previous post, I talked about the first phase: finding  product/market fit. I described how entrepreneurs...

As we discussed previously, Instant Preview is another example of how Google is helping increase the relevance of organic search results.  The larger implication for SEO managers is that Google’s t...

In today’s complex B2B sales environment, few sales people can afford to go it alone.  Not only do sales people have to manage the customer side of the opportunity, they have to orchestrate the int...

Google may have announced its Chrome OS operating system a year and a half ago, but it looks like the company’s executives are still wrapping their heads around its significance and potential. At le...

The traffic came largely from Facebook and other social networks, not search engines What drove Beatles fans to iTunes on Nov. 16, the day Apple (?AAPL?) released the first digital editions of Th...

Problems with the Quality Scores in Google Adwords were first noticed late last month and were fixed, according to Google, but now they appear to be having problems again. Late October the Google Adw...

By most estimates, 2010 will be a record year for online sales during the all-important months of November and December (collectively known as the holiday season.) And so far, things are off to a rock...

Last Friday I ran WhereCamp5280 in Denver, which attracted over 70 people (many from out of state and a couple from Canada), used thousands of dollars from top-tier sponsors and was organized in proba...