TweetOn the sidelines of Dreamforce, I had a chance to talk to two people who have their hands dirty in the enterprise IT. During our conversation, one of them mentioned to me that he wouldn’t be su...

It’s so ridiculous, it’s cringe-worthy :-) Click on the below to see the pilot episode of “Chad’s World” with my friend and colleague (and head vSpecialist) Wade O’Harrow.   First,...

With Yahoo set to offload Delicious, the cloud once again takes it on the chin as skeptics point to another instance where cloud computing left -- or could leave -- users high and dry.read more

Thomas Bittman is a well-known Gartner analyst. We were looking at some findings Bittman reported earlier this fall that are more relevant now as more companies seek to extend its data centers to pub...

Facebook trumps Twitter in terms of number of users. Facebook has 500 million users while Twitter has 106 million. Facebook is also a stickier website. 41 percent of its users login to Facebook daily...

Photo credit:  The Economist, PowerPoint, Screen Capture. Intrigue.  Anger.  Indifference. Reflection.  That’s a summary of my reaction to The Economist’s article in the special Christmas...

Marketing and customer experience trend posts seem to be a dime a dozen right about now—but what about trend posts from real customer experience experts targeted at line executives of Fortune 500 co...

In a post last week about lessons learned using Amazon Web Services, Netflix's John Ciancutti revealed that the company built something called "Chaos Monkey" to ensure that individual components work...

A study by Burson-Marsteller, and Proof Integrated looks at how large companies are working with mobile tech.

The guys at About.me say they considered a number of different URLs for their company. That they chose the name About.me seemed to pay off today when it was announced that the four-month old company,...

We recently looked at how Google and Bing use links on Twitter and Facebook for organic ranking, following an informative piece from Danny Sullivan on the matter. Google's Matt Cutts has now addressed...

Quick note to remind you and highlight the key new features of the awesome 1.4 release.  Congrats to Cisco’s engineering team for getting this out! The features this software release unlocks, and t...

HfS Research and The Outsourcing Unit at the London School of Economics have surveyed 1053 organizations on the future of Cloud Business Services Today’s CIO is under constant pressure to drive out...

I can’t tell you how many times I’ve been at a forum or read a blog that talks about all the trust issues with the cloud – no security, lack privacy, doesn’t stand up to regulations, etc. Ever...

Andrej Kyselica has programmed the decorative lights to let him know when his friends are online.

I was pleased to see that Informatica has launched Informatica Cloud Express, complete with usage-based pricing.  Cloud Express provides salesforce.com administrators and operations staff the option...

I have been fascinated by the rise of sites like GetSatisfaction. They use community, reputation and social media to help businesses transform their customer service. In many ways, it’s a little lik...

If there’s two things marketers, agencies, social media practicers love it’s demographics and infographics. Well, at least I do. The Facebook vs twitter 2010 social demographics infographic by Dig...

Great InfoGraphic from the Designers Couch blog which details the anatomy of a perfect landing page. The landing page infographic shows us 10 key items to include in your design as well what colors go...

Where do new ideas come from? I often find they spring up at the intersection of two old ideas. Take today’s blog post. I recently wrote about ensuring that there is true value in your value proposi...